I Email (Text), Therefore I Am

Time to read: Email Mastery - Part 2 of 2. 1 minute and 15 seconds to read.
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Last week I wrote about email as a distraction that we call "work." This week, I want to highlight another way that email invades your consciousness. First, a little background:

As an executive coach, I work from home, and I spend a lot of time with my dog alone. As an uber extrovert, I've been surprised at how ok I am with this arrangement. And, I love connecting - with friends, on the phone with clients, the person at the checkout counter, and other parents at my children's school. I love email. Email gives me an easy way to connect with all of you, and a great way to keep in touch with friends in countries far away.

And, email can get out of hand.

Geez, I hate to even admit this.

At times, email gives me a reason for being. Texting does, too. Tell me if you've ever experienced this (please really do tell me so I don't feel so weird): It's the weekend and you check your email more frequently than perhaps is necessary since no one is online, except they are, and when you receive an email (or a text), you get a little dopamine hit that says, "thank goodness, I matter."

Wow. Did I really admit that?

Here's the thing. I'm saying this as much for my sake as for yours. Your email does not equal your mattering. In fact, you matter just because you do, even if you never received another email in your entire life.

What does matter is your ability to connect. You matter because you show up, you're kind, and you make a difference in the communities you occupy, at work and in life. Your presence makes a difference to the people you love and even to the strangers who cross your path. That matters.

Your email has nothing to do with it, even if it feels like it sometimes. So, you really can put it down.

With rebel love,

Christina

P.S. Wanna share the mattering with your friends? You can! Just forward this email to them and they can join us here.

 

Are You Distracted?

Time to read: Part 1 of a 2-part series on email mastery. Less than one minute to read so you don't get distracted!

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Today is newsletter day, meaning I set a goal to write 3 newsletters. Here is what I have accomplished thus far: walked the dog, marinated chicken, went to yoga, ate lunch, unloaded the dishwasher, folded laundry, scooped litter boxes, and checked email, like 6 or 7 times. When you work from home, the danger is distraction.

And, if you work in an office, the danger is distraction! Tea, anyone?!

Email is a special form of distraction. When you chat in the hall with your friends or I clean out the garage, we know we are not working. (I mean, yes, you can make a case that you are building relationships and still getting things done, and it's not writing a newsletter or attending to that big deadline you have at the end of the week.)

Email, on the other hand, has the illusion of working. If you spend an hour replying to requests and setting up meetings and cleaning out the old inbox, it feels like working. Sometimes, cleaning out your inbox is a worthy activity, but it is not moving you forward on the creative, thoughtful, innovative projects and ideas that will advance your career. "He did a great job crafting emails this year" or "She really kept her inbox in check" is not going to get you promoted.

So, what to do?

  1. Close your email and focus on the innovative and creative projects that need your full attention, even if only for 25 minutes.
  2. Check email once or twice a day at designated times. (I have never been successful at this one. You'll learn more next week in Part 2 of Email Mastery).
  3. Only use email for quick responses. For longer, more nuanced situations, and certainly in conflict, pick up the phone.

Get off your email. You have creative things to do!

With rebel love,

Christina

P.S. Please forward this newsletter to your friends. They want to be happier at work, too. They can join here.

The 4 Things That Make a Company Great: A Tribute

Time to read: one and one quarter minutes
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Two weeks ago, I had the distinct privilege to attend a reunion for the company that hired me in 2001, Guidant Corporation. As a result of an acquisition that turned Guidant into Boston Scientific (a dramatic series of events studied in MBA programs), former Guidant employees are everywhere. What's even more amazing is that 12 years after the acquisition, 400 people are excited to gather in a ballroom to drink beer and connect.

While I was at the event, I was thinking of you and how my experience at Guidant taught me what makes a truly great company. When you reflect on where you work, how many of these factors do you see (or not)? What can you do to influence these things, even in small ways?

Here are 4 things I learned from Guidant:

  1. Guidant prioritized employees. When I worked in HR, I was amazed at the decisions that got made about things like benefits, things that cost the company a pretty penny but were good for employees.

    Lesson: A great company prioritizes employees.

  2. Guidant had a culture of innovation. Each employee felt like they could contribute their gifts and make suggestions for process improvements that would actually be implemented. I had a lot of autonomy to create things I cared about like a van pool program for commuters.

    Lesson: Give employees freedom and let them do their best work for you.

  3. Employees felt connected to a sense of purpose. Our medical devices made a difference. Each year, patients would visit the campus for a celebration of their stories and our work. We were committed and deeply connected to a sense of mission and meaning.

    Lesson: People care deeply about the impact of their work.

  4. Employees belonged to each other. When I first interviewed, I heard things like, "Guidant is a family." In my roles, I interacted across many departments, and it was clear that we were on the same team. We cared deeply for one another. And still do.

    Lesson: Relationships matter. A lot.

If you've ever had the chance to work for your version of Guidant, you are lucky indeed. If you haven't, what can you do to make a difference?

With rebel love,

Christina