The Most Important Skill In Conflict

Time to read: 34 seconds

Here's a little secret about me. I love conflict. Conflict breeds clarity. Energy. Possibility. If handled well, conflict invites change, understanding, and creativity. (To clarify: I'm not talking about violence or war. I'm talking about interpersonal conflict at work and at home).

You only need to handle all types of conflict in your life, no matter how uncomfortable.

Listening.

If a co-worker is angry because something you said made them feel thrown under the bus in a meeting, what do you do?

Listen.

When your boss disagrees with a decision you made?

Listen.

When your tween screams, "you don't understand!"

Listen.

When your partner complains that all household chores fall to them....

Listen.

Listening is easy. You don't have to have an answer. You don't have to know what to do. You only have to shut your mouth, manage your feelings, and listen. Maybe ask a clarifying question or two to keep the person talking.

Oh...and when you listen, you are seeking to understand. Not planning your response.

Give it a try. Next time you find yourself in a conflict big or small, try saying nothing and simply listening. For as long as it takes. Then let me know what happens! I love your stories.

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